Everything You Need
Before Your Visit.
Practical guidance on appointments, payments, SHA cover, visiting hours and what to expect during your hospital visit.
24/7 Emergency
Round-the-clock casualty care
SHA Accepted
Accredited facility
Outpatient Care
Walk-in consultations
Payment Options
SHA, insurance, cash
Patient Journey
What to expect during your visit.
Arrival
Come to reception with your ID and insurance/SHA card
Registration
Our team will register you and verify payment method
Triage
Nurse assessment to determine urgency and care needed
Consultation
Doctor consultation, diagnosis and treatment planning
Treatment
Lab tests, imaging, medication or admission as needed
Follow-up
Discharge instructions and follow-up appointment if needed
Frequently Asked Questions
Common questions answered.
What are your operating hours?
Our outpatient and casualty services operate 24/7. The dialysis unit runs Monday to Saturday, 5:00am to 7:00pm. Other departments have specific hours - please call ahead for specialized services.
Do you accept SHA (Social Health Authority) cover?
Yes, Shifah Hospital is SHA accredited. Please bring your SHA card and confirm eligibility at reception before treatment begins. Our team will guide you through the process.
What payment methods do you accept?
We accept SHA cover, major insurance providers, M-Pesa, cash and bank transfers. For insurance patients, please confirm coverage with your provider before your visit.
How do I book an appointment?
You can call us at 0718 009 458, visit our contact page, or walk in for outpatient consultations. For specialized services like dialysis, we recommend calling ahead to schedule.
Where is the hospital located?
We have two locations: Main Hospital at Makunga (opposite Makunga Secondary School, Kitale-Kapenguria Road) for inpatient and specialist services, and Town Clinic at Ambwere Plaza for outpatient access.
What should I bring for my first visit?
Please bring your national ID, SHA card (if applicable), insurance card, any previous medical records, and a list of current medications. For emergency cases, come immediately - documentation can be handled later.
Do you have ambulance services?
Yes, we provide ambulance services for patient transfers and emergencies. Contact us immediately for ambulance dispatch.
Can I visit admitted patients?
Yes, we have designated visiting hours for inpatient wards. Please check with the nursing station for specific times and any current visitor restrictions.
Patient Testimonials
What our patients say.
"The maternity team at Shifah took such good care of me and my baby. The nurses were kind, the facility was clean, and I felt safe throughout my delivery. Thank you for everything."
Grace Wanjiku
Maternity Patient
"I've been coming to Shifah for dialysis for over a year now. The renal nurses are professional and caring, and the unit is always clean and comfortable. I'm grateful for the quality care."
John Kiplagat
Dialysis Patient
"I brought my son for emergency care late at night. The doctors attended to us immediately and were very thorough. The 24/7 service is a blessing for our community."
Mary Achieng
Outpatient
"From consultation to surgery and recovery, the entire team was excellent. The doctors explained everything clearly and the post-operative care was outstanding."
David Mutua
Surgery Patient
Still have questions about your visit?
Our team is here to help. Call us or visit the hospital for personalized guidance.
Makunga, opposite St. Patrick’s Secondary School, along Kitale–Kapenguria Road, Kitale
Get in touch
Need care today?
Shifah is ready to help.
Call the office line or send an appointment inquiry. For emergencies, call immediately rather than waiting for an online reply.